Category Archives: Business ideas

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E-commerce business plan

E-commerce business plan

Do you really want to make money with 100% customer satisfaction. Don’t worry please refer below few points to achieve your goal without even investing a single rupee extra from what you have now!

Hello E-commerce entrepreneur,

Selection of business:

How to select a business plan? You cannot become a successful entrepreneur without knowing what your end-user (customers) wants or what the world is looking for…

I request you to first analyse your business plan in a strategic way. World is moving like clouds don’t waste your time and money by investing for a empty plans. However, if you have an idea already about your product don’t think it’s no use I’ll share few keys to make it easier. Ask, research, understand and conclude your result in a efficient way. After you chosen your plan or product please follow the below points for next course of action.

Please contact us if you have a query about your business selection

Click here to contact us or write your query to business@bpzconnect.com

Implementation of your plan: 

I would definitely recommend not to produce or buy lakhs of inventory at a starting level. Buy few products first and then publish it in online (If you have website publish if not please become a seller in top e-commerce site to advertise and sell your product).

Create a demand for your product first. Don’t sell your product only on your website. There are many e-commerce gives a platform to sell your product without paying any amount. Use all those channels to expand your business in a effective way.

 

I would simply recommend the technology called PDCA cycle. Which means Plan – Do – Check – Act .

Plan – what to sell and how to make it reachable to the customer

Do – Implement your plan in a small crew (With low inventory and investment)

Check –  check for the result or get a feedback from the end user.

Act – With that now conclude with the next course of action. (If you get a good result then invest your money according to the forecast. If any negative feedback for your product try to overcome it on-time and then publish it again with same process until you reach a satisfactory result from end user)

Selection of your transportation:

Give an appropriate estimation of the delivery date for your products. Customer are planning for their needs and sometime may be for some occasion (Don’t disappoint the customer with this area).

Choose your carrier wisely. Have a gentle agreement with the carrier service and deliver the products on-time.

Select the carrier who has latest technology to update the customer with time to time tracking. Keep the customer engaged with the product till it gets delivered.

More information about transportation:  Click here to contact us or write your query to business@bpzconnect.com

Implementation of your customer service:

There is quote which says “Please take care of your customer,definitely they will take care of your business”

Serve your customer with loyalty. Delight them with your service.

As per “Jeff Bezos” word

Word of mouth is very powerful than the advertisement. So, make your customer to feel something different from others.

Set up a new technology to assist the customer. Please follow the below steps to provide ultimate solution to the customer.

  1. Greet them politely and listen to their concern.
  2. Think and confirm with what they exactly want.
  3. Check for the solution in all aspects
  4. Provide and promise them with the best findings.
  5. End the conversation with a great note and make sure they won’t call you back for the same reason.

Click here to contact us or write your query to business@bpzconnect.com


  • 11

Business ideas

Business Idea

Click here to find 4 points to start a successful business

In the below article I am going to share customer service information.

Are you running an online business? You may or may not be a successful person. Here is the key to success on your business.

Yea, do you really believe that customers are your god? Yes. Without a good followers you won’t be successful anyway in this world. They are paying for your products. So treat your customers like a king. Here are the few keys that you need to have in your business.

Good customer service – serve your customer with a red carpet (which means value their voice)
If you want to sell anything first think about your product quality. How much you are confident that you are good and it will really create a vast impact to the end user.

First give a trail version of the products that you are planning to sell. Plan and analyze your shipping methods. Because, it is very important to deliver the product on time to the customer. Check which is the most good transportation to you business and finalize it.

satisfaction survey

Give an appropriate estimation of the delivery date for your products. Customer are planning for their needs and sometime may be for some occasion (Don’t disappoint the customer with this area).
If you are giving any promotions try to be more genuine. Let’s say for example if you are giving any buy 1 and get 1 offer try to send the product appropriately. Having said that don’t compromise on your quality. If you are not having that much of revenue to give offers don’t try to roll it out. Now a days people are expecting good service and best quality.

Products from Amazon.in

Feedback:

Very important thing to keep in your business is feedback. Give your major part of the analysis from customer feedback. Who are purchasing your product is the one who will be your backbone. Hear their voice and the will tell you what they want. Keep your feedback forms or question very specific to the products and service. You don’t want to go and hire “N” number of data and business analyst if you hear customer voice properly.
In my next article; I’ll tell you how you can grab effective feedback from your customer as well how to engage with your customer.
—-Article by bpzconnect


Feedback Session:

How to get an effective feedback from the customers:

As I mentioned in my previous article it is very important to get a customer feedback in your service.

How can we get a collective feedback from the customer?

  1. Categorize your list of services (E.g., if you are a online retailer then your feedback should be about your product quality, packaging, delivery, customer service and price)
  2. If you are running different kind of business then you need to analyze what are the categories that you need to segregate (be mindful while you are selecting your feedback topics).
  3. I would recommend each section should carry a rating along with pre-described drop down menu which contains list of flaws and excellent (Where exactly we went wrong and what exactly we did well)
  4. After getting a feedback we should analyze the data simultaneously to check the AOI.
  5. Be sure you fix a time line for each issue and sort it out as soon as possible. Let’s not make your customer to find the same kind of issue again.
  6. I would recommend you to select proper method of communication for the feedback according to your business. (Most of the time people won’t see emails. For some business there is no need to enter the mail information. So, capture the best way communication according to your business)
  7. First run a pilot project for the survey and finalize which is the best way to get a maximum responses

—-Article by bpzconnect


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