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In the below article I am going to share customer service information.
Are you running an online business? You may or may not be a successful person. Here is the key to success on your business.
Yea, do you really believe that customers are your god? Yes. Without a good followers you won’t be successful anyway in this world. They are paying for your products. So treat your customers like a king. Here are the few keys that you need to have in your business.
Good customer service – serve your customer with a red carpet (which means value their voice)
If you want to sell anything first think about your product quality. How much you are confident that you are good and it will really create a vast impact to the end user.
First give a trail version of the products that you are planning to sell. Plan and analyze your shipping methods. Because, it is very important to deliver the product on time to the customer. Check which is the most good transportation to you business and finalize it.
Give an appropriate estimation of the delivery date for your products. Customer are planning for their needs and sometime may be for some occasion (Don’t disappoint the customer with this area).
If you are giving any promotions try to be more genuine. Let’s say for example if you are giving any buy 1 and get 1 offer try to send the product appropriately. Having said that don’t compromise on your quality. If you are not having that much of revenue to give offers don’t try to roll it out. Now a days people are expecting good service and best quality.
Very important thing to keep in your business is feedback. Give your major part of the analysis from customer feedback. Who are purchasing your product is the one who will be your backbone. Hear their voice and the will tell you what they want. Keep your feedback forms or question very specific to the products and service. You don’t want to go and hire “N” number of data and business analyst if you hear customer voice properly.
In my next article; I’ll tell you how you can grab effective feedback from your customer as well how to engage with your customer.
—-Article by bpzconnect
How to get an effective feedback from the customers:
As I mentioned in my previous article it is very important to get a customer feedback in your service.
How can we get a collective feedback from the customer?
- Categorize your list of services (E.g., if you are a online retailer then your feedback should be about your product quality, packaging, delivery, customer service and price)
- If you are running different kind of business then you need to analyze what are the categories that you need to segregate (be mindful while you are selecting your feedback topics).
- I would recommend each section should carry a rating along with pre-described drop down menu which contains list of flaws and excellent (Where exactly we went wrong and what exactly we did well)
- After getting a feedback we should analyze the data simultaneously to check the AOI.
- Be sure you fix a time line for each issue and sort it out as soon as possible. Let’s not make your customer to find the same kind of issue again.
- I would recommend you to select proper method of communication for the feedback according to your business. (Most of the time people won’t see emails. For some business there is no need to enter the mail information. So, capture the best way communication according to your business)
- First run a pilot project for the survey and finalize which is the best way to get a maximum responses
—-Article by bpzconnect